All items purchased may be returned (within thirty (30) days) if defective in material or craftsmanship. 

• The return is for an exchange only. 

• Before returning any merchandise, you must call us on our toll-free number listed below or contact us by email to receive a return authorization number. 

• Any items sent back without return authorization will be refused!

• Buyer is responsible for sending back defective item at his/her own expense. 

• Once received, we will inspect the defective unit and send out a replacement at no additional cost to buyer.

• If digital pictures are available, buyers may send them instead of paying to return the defective product (as long as the pictures clearly show the defect(s)).   

• Any additional refunds will be given at the sole discretion of R.A.M.P.S., Inc.  

Buyers wishing to return merchandise that is not defective in materials or craftsmanship will be charged a 20% restocking fee to recoup shipping charges incurred by R.A.M.P.S., Inc.  The remaining portion of their purchase price will be refunded within seven(7) business days after merchandise has been received back into our warehouse.